Server- Alamo Heights

Job Overview

Responsible for providing excellent hospitality, awesome service, craveable food and/or beverage in a fun, clean atmosphere to the Customer according to the standards and expectations.

Primary Responsibilities

• Live by a servant leadership philosophy to always serve others first.


• Understand, and comply with:


• All Company policies, procedures, and operating standards.


• All federal/state/local laws and ordinances.


• Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.


• Provide every Customer with an awesome first, next and last great experience.


• Always have a “do whatever it takes” personality.


• Smile and welcome all Customers you encounter.


• Hold doors open for Customers.


• Pull out chairs for female Customers.


• Engage Customers in conversation throughout their experience (when appropriate).


• Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).


• Utilize genuine salesmanship techniques during Customer interactions.


• Possess an extensive knowledge of all food, serious seafood, chalkboard specials and beverage selections, including a deep understanding of the appropriate questions to ask when a Customer orders a particular food or beverage item.


• Place accurate orders using the POS.


• Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed.


• Manage a section of tables during each shift as though it were your own business.


• Maintain a clean and organized section, service station, and dining room.


• Adhere to a responsible beverage service requirements.


• Adhere to cash handling policies.


• Perform secondary responsibilities.


• Assist Busser by clearing and/or wiping tables.


• If you are not serving someone, serve someone who is.


• Assist Bartenders by stocking glassware, ice, garnishes, etc.


• Complete assigned opening, ongoing, and closing sidework.


• Maintain a safe, sanitary, and secure environment at all times.


• Notify a Manager of all Customer complaints.


• Remain calm at all times.


• Perform any other tasks or duties as assigned by a Manager.

Required Skills

• High school degree or GED preferred.


• Eighteen years of age or older.


• Good reading, writing, mathematical and communication skills.


• Able to interact professionally with other Customers and Team Members.


• Able to handle multiple tasks in a fast-paced environment.


• Good judgment and decision making abilities.

Physical Requirements

• Must be able to spend 100% of working time standing, walking, and reaching.


• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.


• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.


• Climbing and ascending or descending ladders, stairs, and ramps.


• Must be able to carry loads greater than 50 pounds frequently.


• Must be able to communicate clearly with our Customer in the primary language of the restaurant.


• Hearing sounds at normal speaking levels with or without correction.


• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.