Conference Services Manager

Located on the world famous San Antonio River Walk, the upscale Westin Riverwalk Hotel offers our associates the opportunity to work in a beautiful location, in a city rich with history and culture. In addition to our health insurance plans and employer matching 401K plan, our associates enjoy a host of on-site benefits that include free meals, free bus passes and heavily discounted parking in a downtown location. Associates at the Westin Riverwalk have access to the Marriott Room Rate Discount program. This program offers room rate discounts at thousands of hotels located throughout the world, with many of these hotels offering a 20% discount for food and beverages. Come join our team!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

• An understanding of both monthly forecasting and the annual budget process. 
• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. 
• Consistently participate in the re-booking of repeat business by having a track record of long term client relationships. 
• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills. 
• Comfortable with hotel site inspections, pre-planning meetings and client presentations. 
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. 
• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. 
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. 
• Work closely with all other hotel departments and the third party Audio/Visual on-site team.
• Excellent knowledge of computers, specifically Outlook, Word and Excel. Ability to learn other software quickly (CI/TY, Lead engines, etc)
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments. 
• Attend meetings(i.e. Standup, Pickup, BEO, Resume, Department) required for this role.
• Capability to work with outside vendors to ensure client satisfaction for all events/groups.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned.

• Prior experience in the field of hospitality with specific experience in catering sales is essential.
• Minimum of 2 years within the Hospitality Industry required. 
• Must have experience at a similar size and quality hotel. 
• High School Diploma required; Bachelor's Degree preferred. 
• Knowledge of hotel features, benefits, and competing hotels within the market. 
• Ability to execute appropriate action plans. 
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                                                                                                                                

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.