Job Description:
We are looking for a reliable collections clerk to contact customers and claim outstanding debts. You will be responsible for recovering the money owed in as little time as possible.
A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
- Works with coworkers to set debt collection strategies.
- Leads the debt collection process for assigned customers.
- Contacts customers by phone, email, and mail to recover a debt.
- Keeps detailed notes and records of all communications and actions.
- Answers questions customers have about billing statements.
- Negotiates partial repayments and payment plans when possible.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Investigates billing errors and disputes and follows up with customers.
- Sends necessary paperwork to customers and credit bureaus promptly.
- Maintains confidentiality and the utmost discretion.
- Collaborates with lawyers if legal action is required.
- Uses debt collection software, skip tracing software, and public records databases.
- Complies with all federal, state, and local laws and regulations as well as company policies.
Location : San Antonio