Service Coordinator I

JOB SUMMARY:

The Service Coordinator I supervises the delivery of specific services and is responsible for maintaining collaborative staff, volunteer and community relationships, and agency standards while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency Ensures that direct service delivery is in conformity with agency, contractual and stakeholder requirements with the coordination of accurate collection of client and service activity data.

ORGANIZATIONAL RELATIONSHIPS:

1. Reports to:             Manager, Service Coordinator II, or as designated.

2. Directs:                   Coordination of services with staff and volunteers; liaison with personnel and representatives                                                                 of collaborating agencies, community residents and others.

3. Other:                     Works cooperatively with all staff to accomplish the mission, goals, objectives and                                                                                     performance measures of the program and agency

ESSENTIAL PERFORMANCE REQUIREMENTS:

Required Competencies/Skills:

Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and administrative environment in which the organization functions.

Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.

Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.

Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the ong-term success and viability of the organization

Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries

 

QUALIFICATIONS:

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience:

1. Associates degree and four (4) years experience or High school diploma/GED and eight (8) years experience in education, health, social work, or other related human service field, required.

 

2. Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required.

3. Previous direct services leadership experience.

4. Fluent in English and Spanish (read, write, and speak) desirable.

REQUIRED CERTIFICATES AND LICENSES:

1. Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.

2. State of Texas vehicle operator's license and proof of liability insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.

2. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust       your focus with good hand-eye coordination.