Program Manager
Mindful Health is a fast-growing company with the goal of providing an intentionally different approach to mental health and well-being. Mindful Health is a combination of Bricks and Mortar locations and virtual service offerings across the State of Texas to create a high-end client experience. We currently have locations in the following locations: Rockwall, Heath, San Antonio, and Georgetown!
Mindful Health creates an atmosphere that supports and values our clients and team members. Our commitment is to cultivate a place that provides intentional and exceptional care for our clients and a warm and nurturing environment for our team so we can make a lasting impact in our communities. We believe that health encompasses the whole person, mind, and body, and our clinical programming is built around this belief. We work to empower clients to live fuller and healthier lives. We maintain these same beliefs in developing and supporting our Mindful Health team. We seek enthusiastic individuals passionate about helping clients and value working in a team environment. Please visit our website for more information about our services and team at www.mindful.health.
Position Summary
The Program Manager is a working manager role responsible for providing individual and group psychotherapy/psychoeducation to clients as well as oversight of the clinical care, treatment, and services provided in the entire clinic.
Education / Experience:
- A master’s degree in social work, psychology, counseling, human development, or behavioral science field from an accredited college or university.
- The Program Manager must be actively licensed (LCSW/LPC) in the State of Texas to provide independent clinical care, treatment, and services.
- A minimum of 5 years experience in clinical assessment & diagnosis with a focus on the treatment and prevention of mental, emotional, and behavioral health challenges (preferred).
- Understanding of The Joint Commission, including regulatory requirements and surveys.
- Experience in a group programming setting such as Partial Hospitalization and Intensive Outpatient Services and knowledge of the group therapeutic setting.
- Willingness to pursue certification in valued treatment modalities.
- Current CPR Certification
- CPI certification
Principle Duties / Responsibilities:
- Assists the Clinic Director with supervising therapists and oversees training new staff to ensure the clinical integrity of programming and that regulatory standards are met.
- Contributes to 90-day evaluations and annual reviews of clinical staff.
- Assist the Clinic Director with auditing of charts to ensure compliance in participation with the Quality Assurance/Performance Improvement Process.
- Review charts relating to accurate and timely completion of documentation.
- Provide oversight of individual, family, and couples therapists to ensure compliance with Mindful Health policies and processes.
- Help to disseminate information from leadership to therapists as needed.
- Attend daily Flash meetings and complete follow-up items presented during the meeting.
- Monitor clinical documentation and discharge planning to ensure regulatory compliance.
- Leads regularly scheduled Treatment Team meetings for PHP/IOP and ensures compliance with regulatory standards and best practices.
- Ongoing and consistent collaboration with the interdisciplinary team including physicians, utilization review, and nursing staff members.
- Demonstrate an understanding of utilization review and criteria for continued stay and discharge.
- Familiar with external referrals for individual, couple, and family therapy Provide or assign individual psychotherapy sessions.
- Provide or assign group psychotherapy and psycho-educational groups according to the PHP/IOP program schedule.
- Provide or assign family therapy sessions.
- Monitors to ensure completion of psychosocial assessment within 24 hrs. of admission to PHP/IOP.
- Provide clinical support to staff weekly and as needed.
- Lead in developing the interdisciplinary treatment plan, with clients in PHP/IOP programming, outlining focus for treatment, goals, and interventions.
- Document all clinical encounters with individuals, couples, families, and groups clearly and concisely, demonstrating the therapeutic process.
- Ensure ongoing evaluation of clients’ diagnoses, psychosocial stressors, strengths, and growth opportunities.
- Ensure the evaluation of clients’ progress using identified outcome measures and adjust treatment plans accordingly.
- Assist client and family with PHP/IOP discharge planning, including community resources and referrals.
- Evaluate day-to-day programming with other clinicians to ensure quality care.
- Provide excellent customer service to clients and staff.
- Ensures client satisfaction and participates in addressing complaints and grievances, as they arise.
- Conduct community groups to promote healthy lifestyles and wellness in the community.
- Maintain a positive, professional image in the office and the community.
- Participate in the QA/QI process, ensuring that services are evidence-based, Maintaining regular work hours, being on time, and managing time well.
- Demonstrates personal characteristics of patience, tact, cheerfulness, and enthusiasm toward the administration and clients. Must be able to appropriately respond to all types of behavior.
- Any additional duties that facilitate the effective operations of the programs and services provided.
Knowledge, Skills, and Qualifications:
- Knowledge and experience of the therapeutic milieu.
- Knowledge and experience in Partial Hospitalization and Intensive Outpatient treatment settings.
- Understanding of payer regulations for PHP and IOP programs.
- Understanding of the Utilization Review process as it relates to PHP/IOP prior authorization and necessity for continued stay.
- Skilled in facilitating Process Groups, Psychoeducational Groups, Life Skills groups, etc.
- Knowledge of Joint Commission as well as state and federal regulations related to care, treatment, and services.
- Knowledge of HIPAA, and other laws applicable to mental health services.
- Knowledge of continuous process improvement concepts and practices.
- Emotional intelligence and empathy, as demonstrated by the ability to identify with and understand another person’s point of view and ask the right questions to determine the focus for treatment.
- Communication, as demonstrated by the ability to clearly convey, both verbally and in writing, detailed directions, describe processes in understandable terms, and concise documentation of the therapeutic process.
- Active listening skills, as demonstrated by interpreting verbal and non-verbal cues to determine the focus for treatment as well as understand information from colleagues and other mental health professionals.
- Critical thinking skills, as demonstrated by using creative problem-solving as part of the therapeutic process to find the best available options for clients.
- Organizational skills, as demonstrated by making sure each case is updated timely with the correct information and cases are prioritized based on client needs.
- Cultural competency, as demonstrated by being sensitive to diverse ideas, views, and beliefs, and seeking to learn more about others while understanding one’s background and beliefs.
- Appropriate boundary setting, as demonstrated by maintaining boundaries in the therapeutic relationship, as well as with colleagues and other customers but also in establishing a good work-life balance.
- Professionalism, as demonstrated by constantly learning and developing better ways to serve clients and the community. Using knowledge gained to improve services with clients, families, and groups.
- Time management is demonstrated by giving clients the attention they need both in interpersonal interaction but also in completing documentation on time.
- Advocacy, as demonstrated by verbally representing clients in connecting with services, resources, and opportunities, especially for clients who may not know how to advocate for themselves.
Mindful Health offers:
- A healthy & positive atmosphere.
- Monday through Friday
- W2 Full-time
- The salary is competitive and commensurate with experience.
Benefits:
- Mindful Health will provide the following: computer equipment, IT support, clinical documentation support, malpractice insurance, scheduling, billing, and coordination between the patient and therapy site. Mindful Health also provides robust physician supervision per TMB requirements fostering a collaborative approach to our clients’ care.
- Professional liability coverage for services provided on behalf of Mindful Health.
- Professional development opportunities
Full-time Employees only:
- 120 hours (15 days) of paid time off
- 40 hours (5 days) of sick leave
- 24 hours (3 days) of paid bereavement leave per occurrence.
- 9 paid holidays
- Medical and supplemental health insurance (vision, dental, long-term disability, short-term disability, life insurance, etc.).
- CEU & License reimbursement
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employee signature below indicates the employee’s understanding of the requirements, essential functions, and duties of the position.